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Frequently Asked Questions

Account Access

I just joined the membership. How do I access the lessons?

Welcome to the Nivi’s Art Studio family! We’re excited to have you join us.

After signing up, you will receive a Customer Account Activation email. Click the activation link and create your password.

To access your lessons, visit the website and click LOGIN in the top-right corner. Enter your email address and password, then select LESSONS or EPISODES from the menu to browse the full library of art projects.

About The Lessons

When are new lessons released?

New featured lessons are released on the first day of every month. You can find the latest content at the top of the Featured Lessons section.

How long will I have access to the lessons?

You can watch all available lessons as often as you’d like while your membership remains active. Lessons do not expire during your active subscription.

If you cancel your membership, access to the lesson library and member-only content will end at the conclusion of your current billing period.

Can I download the lessons?

No. All lessons are designed to be streamed directly through the Nivi’s Art Studio website. Downloads are not available.

What devices can I use to watch the lessons?

Our lessons can be viewed on most modern devices, including desktop computers, laptops, tablets, and smartphones with an internet connection.

Billing & Account Information

I signed up for a monthly subscription. Do I need to renew manually each month?

No. Monthly and annual subscriptions renew automatically until cancelled. No further action is required from you.

How do I update my payment details?

To update your payment information:

  1. Log in to your account.
  2. Click Account.
  3. Select Manage Subscription.
  4. Open Payment Information.
  5. Enter your updated payment details and save your changes.

If you require assistance, please contact us at support@nivisartstudio.com.

Can I pause or suspend my membership?

At this time, memberships cannot be paused or suspended. However, you may cancel your subscription at any time and rejoin whenever you’re ready.

How do I change my email address?

Please contact our support team and we’ll be happy to assist with updating your account information.

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Join children around the world discovering the joy of art through fun and inspiring lessons.

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